Refund and Returns Policy
At Celestial Dials, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refund process.
Returns
- Eligibility: Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
- Condition: All returned products must be unused, in their original packaging, and in the same condition as when they were received. We reserve the right to reject returns if the items are damaged or show signs of wear.
- Process: To initiate a return, please contact our customer service at support@celestialdials.com with your order number and reason for return. We will provide you with a return shipping label and further instructions.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 5-7 business days.
- Partial Refunds: In some cases, only partial refunds may be granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged product, we are happy to exchange it for the same item at no additional cost. Please notify us within 7 days of receiving the item.
- Non-Returnable Items: Gift cards, personalized items, and sale items are not eligible for returns or refunds.
Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Original shipping charges are non-refundable.