ORDERING
- How do I place an order on Baholo?
To place an order on Baholo, simply browse our selection of products and add the items you want to purchase to your shopping cart. Once you have all of the items you want in your cart, you can proceed to the checkout page where you will be asked to enter your billing and shipping information. After you have entered your information, you will have the option to select your preferred payment method and complete your order.
- Can I change or cancel my order after I have placed it?
In most cases, orders cannot be changed or canceled after they have been placed. However, if you need to make changes to your order or cancel it, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.
- Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number that you can use to track your package. You can also log into your account on the Baholo website to view the status of your order.
SHIPPING
- How long will it take for my order to arrive?
The shipping time for your order will depend on your location and the shipping method you choose. In the USA, orders typically take 5-7 business days to arrive, while worldwide orders can take anywhere from 10-20 business days. You will receive an email with a tracking number once your order has shipped, which you can use to track the progress of your package.
- Can I change my shipping address after I have placed my order?
In most cases, shipping addresses cannot be changed after an order has been placed. However, if you need to change your shipping address, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.
- What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team at [email protected] as soon as possible. We will do our best to resolve the issue and ensure that you receive the product you ordered in a timely manner.
RETURN & REFUND
- What is your return policy?
At Baholo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you can return it within 14 days of receipt for a full refund or exchange. Please see our Return & Refund Policy for more information on our return process.
- How do I initiate a return or refund?
To initiate a return or refund, please contact our customer service team at [email protected] and provide your order number and the reason for your return. Our team will then provide you with further instructions on how to return your order.
- How long does it take to process a return or refund?
The time it takes to process a return or refund will depend on a variety of factors, including the shipping method you choose and the speed of your local post office. In general, it takes us 2-3 business days to process a return once we have received the returned item. Refunds will be issued back to the original payment method within 5-7 business days of processing the return.
CANCELLATION
1. Can I cancel my order after I have placed it?
In most cases, orders cannot be canceled after they have been placed. However, if you need to cancel your order
PAYMENT
- What forms of payment do you accept?
We currently accept credit cards: Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.
If you have any further questions, please feel free to contact us at [email protected].