At Baholo, we understand the importance of receiving your purchases in a timely and efficient manner. We take pride in ensuring that your orders are shipped as soon as possible and delivered to your doorstep. To make sure that your shopping experience with us is as smooth as possible, we have created a comprehensive Shipping Policy.
Processing Time: All orders are processed within 2-3 business days, excluding weekends and public holidays. Our business days are Monday to Friday. Once your order is processed, you will receive an email confirmation with a tracking number.
Shipping Time: The shipping time for your order will depend on your location. We ship from the USA and worldwide. Our estimated shipping times are as follows:
- USA: 5-7 days ($4.95)
- Worldwide: 10-20 days ($10.95)
DELIVERY DELAYS
While we do everything in our power to make sure that your order arrives on time, there may be unforeseen circumstances that cause delays. Some common reasons for delivery delays include:
- Weather conditions
- National holidays
- Postal strikes
- Customs checks
In the event of a delivery delay, please contact us at [email protected] and we will do our best to assist you.
INCORRECT ADDRESS
It is the responsibility of the customer to provide the correct shipping address. If an incorrect address is provided, we will not be held responsible for any lost or undelivered packages. If you realize that you have provided an incorrect address, please contact us as soon as possible and we will do our best to assist you.
LOST PACKAGES
If your order has been lost in transit, please contact us at [email protected]. We will do our best to resolve the issue as quickly as possible. In some cases, we may need to wait for the carrier to complete their investigation before a resolution can be reached.
EMERGENCY SITUATION
In the event of an emergency situation such as a natural disaster or other unexpected events, shipping may be temporarily suspended. In such cases, we will do our best to update our customers via email and on our website.
At Baholo, we understand the importance of fast and reliable shipping, and we are committed to providing our customers with the best possible service. If you have any questions about our shipping policy, please don’t hesitate to reach out to us at [email protected].