At Baholo, we strive to provide our customers with high-quality products that meet their expectations. However, we understand that sometimes things don’t work out as planned. We offer a 14-day return policy for all products. If you are not satisfied with your purchase, you may return it for a full refund or exchange.
RETURNS EXCEPTIONS
The following items are not eligible for return or refund:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products that are returned without the original packaging and accessories
DAMAGED OR DEFECTIVE PRODUCTS
In the unlikely event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will provide you with instructions on how to proceed with the return and will offer a full refund or exchange for the product.
WRONG PRODUCT
If you receive a product that is different from what you ordered, please contact us immediately at [email protected]. We will provide you with instructions on how to proceed with the return and will offer a full refund or exchange for the product.
RETURN PROCESS
To initiate a return, please send an email to [email protected] and provide your order number, the product you wish to return, and the reason for the return. We will then provide you with instructions on how to proceed with the return.
Please note that the customer is responsible for the cost of shipping the product back to us. We recommend that you use a reliable and trackable shipping method to ensure that the product reaches us safely.
REFUND PROCESS
Once we receive your return and confirm that it meets the eligibility criteria, we will process your refund. The refund will be credited to the original payment method used for the purchase. Please note that it may take up to 5-7 business days for the refund to appear on your statement, depending on your financial institution.
FINAL THOUGHTS
At Baholo, we are committed to providing our customers with high-quality products and exceptional customer service. If you have any questions or concerns about our Return & Refund Policy, please don’t hesitate to contact us at [email protected]. We are here to help and ensure that your shopping experience with us is a positive one.